Wear guarantee

All Tapi floors come with our free wear guarantee, which promises that your carpet or flooring will not wear out within a certain number of years. Whether you choose new carpet, laminate, vinyl or LVT for your home, you can rest assured that our wear warranty has you (and your floor) covered for many years to come.

The length of our wear guarantee varies from floor to floor as each one is different. The scientists in our secret underground laboratory look at a number of things – what material the floor is made from, how it’s constructed, and its unique properties – to calculate how long a floor will last before it’s worn out. We’re so confident in our floors that we’ve awarded some of them a lifetime wear guarantee!

Over time the appearance of your flooring may deteriorate depending on your usage, demands and care, but this will vary from home to home. Surface stains, scratches, abrasions, and marks are not covered by the wear guarantee. Whilst regular cleaning will help to keep your floor looking good, normal wear and tear is to be expected, like carpet pile flattening down in areas of your home with high footfall. If you’re not entirely satisfied, please return to the Tapi store you purchased your flooring from with your invoice and receipt, and we’ll visit your home to assess the condition of your floor.

There’s lots of other things we do that help make buying a new floor easy peasy! Take a look at our full list of services to see how else we can help you get one step closer to your dream floor.