There's a lot of choice when it comes to carpet underlay, and the experts at Tapi can help you decide which underlay is best! Just like a superhero's sidekick, underlay provides support for your carpet and helps enhance its performance. Carpet underlay comes in a variety of different materials, including recycled PU foam and sponge rubber, as well as a range of thicknesses. Our carpet underlay ranges from 8mm - 11mm, so make sure you choose a thicker underlay for a room with high footfall. For more information and help choosing, head on over to our handy guide on the best carpet underlay.

There are two reasons why there might be a line running along the length of your new carpet. The first reason is known as a pole mark and is caused by the pole that the carpet is tightly wrapped around during transportation. These indentations are normally found close to a wall and should fade away as the carpet becomes acclimatised to the room. You can help to speed up this process by regularly vacuum cleaning the line to bring the pile back up. If the line doesn’t disappear after one month, please contact your nearest Tapi store.

The second reason is known as a line fault and is caused by an issue in the carpet manufacturing process, resulting in a visible line of higher pile along the length of your carpet that won't disappear over time. If you have a line fault in your carpet, please contact your nearest store and we'll arrange for the issue to be rectified.

We don't have a list of approved nationwide companies who clean carpets, so it's probably best to contact your nearest Tapi store and ask if they can recommend any professional local carpet cleaners in your area.

Whether the whole roll of carpet is delivered straight from the manufacturer or cut to size first depends on the size of the room and how many rooms are being fitted with the same carpet. Sometimes, if the amount of carpet on the roll (the cut) is similar to the room size then the whole roll might be delivered. That way, if there's a mistake in the floor measurements, there's extra carpet to work with.

If the same carpet is being installed in multiple rooms, such as stairs and a landing, it will probably be cut to size in the warehouse where is plenty of space to roll it out. Some of the bigger cuts of carpet are extremely heavy and it wouldn’t be possible for our fitting partners to get the carpet inside your home if it wasn't cut down beforehand.

Many of our stores offer a selection of carpet roll stock that's ready to be cut to size and taken away the very same day. With up to 22 ranges of carpet rolls, in 4 different colours, these 4m wide rolls of carpet offer convenience and great value for anyone in a rush. Carpet roll stock is only available in selected Tapi stores. Use our roll stock store finder to find the nearest Tapi store to buy roll stock. If you're looking for something specific, it's best to give them a call before you travel to the store, or find out more about our roll stock and carpet remnants online.

Unfortunately, we don’t do flooring repairs. Whilst our fitting partners can repair some subfloor issues, and we can also rectify any fitting issues under our 10-year fitting guarantee, we can’t help with aesthetic flooring repairs.

Our carpet care guide can help you rectify most household stains. For major damage like scorch marks or rips in your carpet, you might want to check your home insurance policy to see if these repairs are covered under accidental damage, or read our guide on how to repair your carpet, for more information.

How you clean your carpet will depend on what type of carpet you have – while some carpets will only need a regular vacuum, other carpets may need more care to ensure they keep their shape and colour, especially in busy rooms or rooms with a plenty of sunlight. You can find out more about how to look after different types of carpet in our carpet care guide.

There are 10 simple steps you can follow in our guide on how to measure your stairs, hallway and landing – we’ll take you through each step so you can get accurate measurements for finding the area of your room. You can use these measurements in our carpet calculator to find an estimated price of how much your favourite Tapi carpet could cost you for your stairs or landing.