Privacy Promise

At Tapi, your privacy is of the utmost importance to us and we are committed to safeguarding our users privacy whilst providing a personalised and valuable service. When we use the terms “we,” “us” or “our,” we are referring to Tapi.

Tapi is registered in England and Wales (9247255) and our registered office is 1A Spur Road, Orpington, Kent, BR6 0PH.

This privacy statement covers the services provided by our website (www.tapi.co.uk). We will treat your personal information as confidential and in accordance with applicable data protection legislation. The purpose of this statement is to inform users of this website, what information is collected about you when you visit our site, how the information is used, if it is disclosed and the ways we protect your privacy. By visiting and submitting information via our site, you are accepting and consenting to the practices described in this statement.

Topics

  • What information do we collect about you and how do we use it?
  • Confidentiality and security
  • Access to your information and correction
  • Cookies
  • Other websites
  • Changes to our privacy policy
  • How to contact us

What information do we collect about you and how do we use it?

In order to provide you with the best possible service, we sometimes need to collect information about you. We only ask for information that we have a reason for and will only use this information for the reason it was intended.

We collect information about you when you register with us, request a home consultation or sign up to our newsletter. In store, we collect your information if you request a quote, or place an order for products or services. If we have estimated the flooring requirement, we might also create a drawing plan to help us process your needs.

In some stores or warehouses, we use CCTV purely for security reasons. The recordings are automatically deleted after 30 days, and recordings would only be kept if there was a specific incident or need.

The lawful basis (under the General Data Protection Regulation – GDPR) for us processing data is “Legitimate Interest” – and all personal information collected is up-to-date to the best of Tapi’s ability.

Data capture forms

We have a number of data capture forms on our site. These are short forms that allow us to contact you regarding a service or product you have enquired about. We will never contact you for any other reason unless you have opted-in to any further communication from us.

We normally collect the following information:

  • Name and address: this is collected for delivery and fitting of your goods.
  • Email address: to be as green as possible, we like to email you your invoices, but we also like to keep you informed of the status of your order (this is optional, and we’ll always provide a printed copy if you’d prefer).
  • Telephone numbers: we try to call to let you know when we’re coming, and to get in contact with you about your order or enquiry. We will not call you for anything else.

Contact us form

We will collect the following:

  • Name: - So we know what to call you
  • Email address: - So we can contact you or provide you with further information.

This personal data is automatically deleted after 30 days.

Book a free home visit

We collect the following:

  • Postcode: - So we can see if a home visit is available in your area.
  • Your full name: - So we know what to call you.
  • Email address: - So we can contact you or provide you with further information.
  • Telephone number: - So we can get in contact with you to organise your free home visit.

All postcodes are anonymised and automatically deleted after 30 days.

Newsletter sign-up

We would like to send you information about products and services of ours. If you have consented to receive marketing through our newsletter sign-up, you may opt out at any time. We will never automatically sign you up for email newsletters. You have the right to stop us from contacting you for marketing purposes, and if you no longer wish to be contacted for marketing purposes, please email myinfo@tapi.co.uk.

Third parties

To help us improve our products and services, we’ll also send you to a link to take part in a 3rd party survey named Survey Monkey. This is completely optional, and you can check their terms and conditions before continuing.

We offer Interest Free Credit through our selected partners. If you choose to use this, we need more information in order to process this request and pass to the bank. We don’t store any of this personal information on our systems but do pass it to them for processing. We’ll take you through their terms and conditions.

If you want your flooring to be fitted, we pass certain details to our fitters. This is just so they can give you a call to let you know when they are coming, and so they get to your address.

Confidentiality and security

Here at Tapi, the confidentiality of your information is of paramount concern to us. Any information you provide us with will be held securely and in accordance with the Data Protection laws.

Your personal information will not normally be disclosed for marketing purposes with other companies. In some circumstances however, we may need to disclose your personal information to a third party, so that they can provide a service that you have requested. Any information about you that we pass to a third party will be held securely by that party.

We do our best to keep your data secure, however, we cannot give a guarantee that impervious security measures are in place.

We may also disclose your personal data if we reasonably believe we are required to do so by law, regulation or other government authority or to protect the rights and property of Tapi, its affiliates or the public.

In order to improve our advertising efficiencies and where media suppliers provide data matching services we may share non-personal sales data with 3rd parties.  This data will be completely anonymised before being securely sent. No personal customer data will ever be shared with these third parties. 

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of your personal data, please email myinfo@tapi.co.uk or write to us at the following address:
My Info Request, 1A Spur Road, Orpington, Kent, BR6 0PH.

We want to make sure that your personal data is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

You also have the right to be forgotten. If you would like us to start the process of removing your data, please let us know using the above details.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Google Analytics

We may also collect the following non-personal data via Google Analytics when you use our site. This information helps us continuously make improvements to our site that will improve your experience with our site and services. We use a Google Analytics code on our site to gather the following information. Please note, this information cannot be traced back to you.

  • Device type
  • Location
  • Browsing activity

This non-personal data is automatically deleted off our system after 38 months.

More information can be found online on how Google Analytics process this information, or the Google Analytics privacy policy.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We may change this privacy policy statement at any time, and such changes take immediate effect. Any changes we make to our policy in the future will be posted on this page and, where appropriate, notified by email or via a notification on our site.

Contact

Please don’t hesitate to get in contact with us about our privacy policy, information we hold about you or if you have a complaint.

You can email us at: myinfo@tapi.co.uk

Or you can write to us at:

My Info
Tapi Carpets and Floors
1A Spur Road
Orpington
Kent
BR6 0PH

Please also use the above contact information, if you have any queries on:

  • Restricting processing
  • Data portability

Any contact will be dealt with by the appropriate GDPR Officer. Within Tapi, the individual responsible and accountable for GDPR is the Chief Information Officer. This person can be contacted at CIO@tapi.co.uk

This privacy policy was last updated in July 2018.

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