We advise customers as follows in respect to any overages for laminate, luxury vinyl, and engineered wood which are purchased in boxed quantities:
While many of the products we sell are available to purchase in square metres, our luxury vinyl tile and laminate flooring are purchased by the box. When estimating the appropriate amount of coverage for your installation approximately 5-15% (rounded up to the nearest box) should be added to your order to allow for colour matching between boxes and wastage during fitting. In the case of a herringbone installation, this tolerance may be increased further based on the manufacturer’s recommendation.
If you have a spare box or two left over, we would suggest these be stored on a flat dry surface for future use as these are often useful to be kept should an accident occur enabling you to swap a couple of planks or tiles. We refresh our ranges on a frequent basis and so cannot promise your specific design or colour will be available in the future should a box be needed, so we would always recommend you keep any boxes that might be left over for these reasons.
Whilst we realise this may be inconvenient in the circumstances, we can only offer a refund (for an unopened and undamaged box) of 50% of the original order value within the first 30 days of purchase. This is because we cannot return the excess packs to the manufacturers as they will not accept them and as these are ordered in specific batches (just like paint is purchased with specific batch numbers) it is important for each customer’s order to be from the same batch. We also do not have sufficient storage space in our back of house areas in our stores.
To arrange your refund, simply contact the branch where you placed your order, alternatively you can contact Customer Support via the ‘Submit a Request’ button and if you supply your order details, they will put you in touch with the right person who can provide further assistance.
