How can I best care for my carpets?

We’re glad you asked! It’s a common misconception that carpets will always look the same as the day they were fitted, however, this isn’t quite true. Fret not! At Tapi, we aim to provide useful advice that can help improve the appearance of your carpet and its longevity, so you can enjoy that soft luxurious feel for longer.We’ve outlined lots of useful advice you can take advantage of in order to care for your carpet. This can be found in our carpet care guide.

Can you turn the carpet leftover from my fitting into a mat?

Yes, we offer a ‘whipping’ service, which is the technical name for the action of edging an offcut or carpet, so that it can be made into a rug or mat. If you bring your offcut into your local store, they will be able to confirm the price for this service as well as how long it will take.

I’ve spilled something on my new Tapi carpet, what should I do?

Oh no! It’s always a panic-inducing moment when you see that glass of red wine tip over in slow motion onto your plush cream carpet, but the quicker you act, the less chance there is of it staining. You should have received a Tapi floor care guide by email when you placed your order, but you can also find out more in our carpet care guide, as well as our top tips on removing stains from your carpet.

What's the best carpet for pets?

The best option for a pet-friendly carpet is one with a short pile, like a twist carpet, made from stain resistant polypropylene so any muddy paw prints or little accidents can be easily cleaned up. Look out for the paw print icon to make sure it's pet friendly. This means the carpet is suitable for pets but not pet proof. Scratching, chewing and other pet-related activity may still damage the carpet! Loop carpets aren't recommended for cats as they look pretty similar the material on a scratching post, and curious kitties may get their claws stuck in them. They're a good choice for dogs as dog hair tends to sit on top of the carpet, making it much easier to vacuum. Go for a shorter loop carpet as taller loops can sometimes snag on your dog's claws.

Do you do carpets wider than 5m?

No, 5m is the widest carpet we have available. If you need a carpet wider than 5m, then the fitters can join two pieces of carpet together in such a precise way that you'd never be able to tell, such as placing the join near the farthest wall, or underneath a sofa or large wardrobe. Our flooring experts can advise you of your options when they measure your floor, as well as suggest the best style of carpets to choose so the join is less noticeable.

What's a carpet tog rating?

A carpet tog rating is exactly the same as a tog rating for a duvet - it's how good it is at insulation. The higher a carpet's tog rating, the better it'll be at keeping your room warm, so pick a carpet with a high tog rating if you'll be laying it over draughty wooden floorboards!You need to pay special attention to tog ratings if you've got underfloor heating. Whilst you want to insulate your room, you also want the heat to be able to flow up and into the room. A lower tog rating will transmit underfloor heating more efficiently. We'd recommend a maximum of 2.5 tog on top of underfloor heating. Underlay also has a tog rating, so this could be a combination of a high tog carpet and a low tog underlay, or vice versa. Take a look at our guide for how to insulate your floors for more expert advice.

Which underlay is best for carpet?

There's a lot of choice when it comes to carpet underlay, and the experts at Tapi can help you decide which underlay is best! Just like a superhero's sidekick, underlay provides support for your carpet and helps enhance its performance. Carpet underlay comes in a variety of different materials, including recycled PU foam and sponge rubber, as well as a range of thicknesses. Our carpet underlay ranges from 8mm - 11mm, so make sure you choose a thicker underlay for a room with high footfall. For more information and help choosing, head on over to our handy guide on the best carpet underlay.

Why is there a line on my new carpet?

There are two reasons why there might be a line running along the length of your new carpet. The first reason is known as a pole mark and is caused by the pole that the carpet is tightly wrapped around during transportation. These indentations are normally found close to a wall and should fade away as the carpet becomes acclimatised to the room. You can help to speed up this process by regularly vacuum cleaning the line to bring the pile back up. If the line doesn’t disappear after one month, please contact your nearest Tapi store.The second reason is known as a line fault and is caused by an issue in the carpet manufacturing process, resulting in a visible line of higher pile along the length of your carpet that won't disappear over time. If you have a line fault in your carpet, please contact your nearest store and we'll arrange for the issue to be rectified.

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