Tapi Privacy Notice

At Tapi, your privacy is of the utmost importance to us and we are committed to safeguarding our user’s privacy whilst providing a personalised and valuable service. When we use the terms “we,” “us” or “our,” we are referring to Tapi.

Tapi Carpets and Floors Ltd (Tapi) is registered in England and Wales (9247255) and our registered office is 1A Spur Road, Orpington, Kent, BR6 0PH.

This privacy notice covers the services provided by our website and when we capture personal data from customers and potential customers within a store environment. We will always treat your personal information as confidential and in accordance with applicable data protection legislation. The purpose of this statement is to inform people what information is collected about you when you visit our site or visit our stores, how the information is used, if it is disclosed and the ways we protect your privacy. By visiting and submitting information via our site, you are accepting and consenting to the practices described in this statement.

• What information do we collect about you and how do we use it?
• When we collect data
• Lawful basis for processing your data
• How we use your data
• Disclosures of your personal data
• How long we retain data
• Confidentiality and security
• Your rights 
• Contact
• Changes to our privacy policy

In order to provide you with the best possible service, we sometimes need to collect information about you. We only ask for information that we have a reason for and will only use this information for the reason it was intended.

We collect, use, store and transfer different kinds of personal data about you. We have grouped that data in the following categories:

Contact details: Private and/or commercial contact details including first name, surname, postal address, telephone number, e-mail address and similar contact information.

Payment details: Details which are required for processing payments and to prevent fraud, for example, credit/debit card numbers, security code number and other billing information.

Customer account details: Information related to the customer account you have created.

Product and fitting details: Information about the products you have purchased or intend to purchase, as well as any specifications required, such as photographs or measurements of the space where the products will be fitted.

Website activity data: Information about your visits and activity on our website, including the displayed content (and advertisements), with which you have interacted, to decipher the link between the website interaction and in-store visits. This information is, in part, collected using automatic data collection tools such as Cookies, web beacons and integrated weblinks. For further information please see the Cookie Notice. 

Survey information: Details about your overall satisfaction with our products or services, as well as information relating to your purchase.

CCTV footage: Your images when you use our car parks and shops operated for the security of both customers and staff. 

We collect information about you in a number of ways, including but not limited to; when you register with us, request a home visit, book appointments, request samples, ordering or reserving products online, sign up to our newsletter, enter competitions or claim discounts. In store, we may collect your information if you request a quote, discount, place an order for products, samples, or services.

• To provide our products and services.
• To fulfil your order and take payments from you, including online orders and reservations.
• To register your account in our shops.
• To book appointments (including Home Visits, Store Appointments, Video Appointments and Measure Appointments). 
• To manage any issues during order fulfilment, including repairs, refunds and returns.
• To manage communications between you and us, including inquiries you sent us through the contact form.
• To send you service emails or communications.
• To provide you with information you have requested or which we may feel may be of interest to you.
• To ensure the safe operation of our website and to monitor the performance of our website.
• To improve your shopping experience.
• For marketing and advertising purposes, including surveys. 
• We may also combine the shopping history of many customers to identify trends and ensure we can keep up with demand or develop new products/services.
• We may also use your address details to send you direct marketing information by post, telling you about products and services that we think might interest you.
• Your images captured on our CCTV systems for safety and security when you use our car parks and shops operated for the security of both customers and staff.

• Companies who support our website and other business systems.
• Technicians and fitters who will visit your location to install our products or take measurements, as well as companies handling deliveries on our behalf.
• Marketing suppliers who help us manage our electronic communications with you.
• Google and/or Facebook to show you products that might interest you while you’re browsing the internet. This is based on either your marketing consent or your acceptance of cookies on our websites.
• Data insight companies to ensure your details are up to date and accurate. 
• To help personalise your journey through our website we currently use the following companies, who will process your personal data as part of their contracts with us:

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.

At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

Some examples of customer data retention periods:

Orders: When you place an order, we’ll keep the personal data you give us for ten years so we can comply with our legal and contractual obligations.

Warranties: If your order included a warranty, the associated personal data will be kept until the end of the warranty period or a minimum of ten years.

Enquiries and estimates: If you request samples, get an estimate or have a home visit we will keep your data for ten years.

Here at Tapi, the confidentiality of your information is of paramount concern to us. All personal data is collected and held in accordance with current UK and where appropriate European legislation.

• Processing relies on legitimate interest.
• Processing is for scientific or historical research.
• Processing includes automated decision making and profiling.
• Processing is for direct marketing purposes.

• You or any third party acting on your behalf may request a copy of the personal data we hold about you without charge. 
• We will ask to verify your identity or request evidence from the third party that they are acting on your behalf before releasing any personal data we hold about you. 

• Processing is unlawful and you oppose erasure and request restriction instead. 
• We no longer need the personal data, but it is required for a legal process.
• You have exercised your right to object to processing and require processing to be halted while a decision on the request to object is made. 
• You are disputing the accuracy of personal data.

• Processing is based on consent.
• Processing is necessary for the fulfilment of a contractual obligation.
• Processing is by automated means (i.e. not paper based).

We may change this privacy notice at any time, and such changes take immediate effect. Any changes we make to our policy in the future will be posted on this page and, where appropriate, notified by email or via a notification on our site.

This privacy policy is valid from 13th April 2026