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Direct to Home Delivery & Returns

Direct to Home Delivery & Returns

Delivery

It’s really important to us that you receive the same high-quality experience with our Direct to Home service, as you’d get with our team of in-store experts. So we’ve partnered with a great delivery company that shares the same customer service values as we do here at Tapi, ensuring peace of mind that your order will arrive safely, at a convenient time.
 
How much is delivery: we charge £35 and will deliver within 3-5 working days, or a later day of your choice. 
 
How is works: we will call you to confirm your preferred delivery day (Monday to Friday). The evening before your delivery, you will receive an SMS confirming the 2-hour slot your order will arrive, including a tracking link. 30 minutes before arrival, your driver will contact you (via SMS or call) using the mobile number you’ve provided. Your order will normally be delivered to a downstairs room of choice, however, during COVID restrictions this may not be possible. If you need to make us aware of any special instructions regarding your delivery, you can do so in the online checkout.
 
Where we deliver: we deliver across mainland Britain with a few exceptions in extreme locations. We’re unable to deliver to Northern Ireland. We may be able to deliver to certain island locations on a bespoke cost basis, please call us on 03330 150 501 and we will obtain a quote for you.
 
Protecting your delivery: all goods are safely packed and secured on the delivery vehicle to prevent any damages during transit.  Your delivery driver will photograph your order on delivery and ask you to check and confirm you are happy to receive the goods.  After your delivery, one of our customer care agents will also call you to make sure that you have received high quality service and that you are ‘Tapi Happy'!  
 
Issues with your order: on the rare occasion that there is a problem with your order regarding damages or any product quality issues, please contact our Customer Services team as soon as possible. 

Returns

You can return orders to us for a full refund within 14 days of delivery. To do so, please contact our Customer Services team, who can arrange the collection. Please be aware, you will be liable for the cost of the collection unless the product is confirmed as faulty. We recommend you use our sample service, so that you can see an example of the product before you place your order. Please take a moment to read Our Direct to Home Terms & Conditions.

Tapi Tips

  • After arrival, your flooring should be stored on a flat dry surface and allowed to acclimatise, as per the manufacturer’s instructions.
  • If you have a surplus box or two after fitting, we suggest these are kept in case of accidental damage, enabling you to swap a couple of colour matched planks or tiles.
  • We recommend fitters are not booked until you have received your order in full.
  • We would also advise all customers to check their order in full prior to arranging fitting.
  • Please ensure the manufacturer’s own fitting and maintenance instructions are carefully followed.