We’re sorry to hear you’re experiencing some issues with your Tapi installation. We always aim to provide flooring you can enjoy for many years to come and we’ll do anything we can to ensure your flooring continues to bring you Tapiness.
Hopefully, you can find some information below relating to your issue, but please don’t hesitate to get in touch via the ‘Submit a Request’ button to engage with our Customer Support department.
We're sorry to hear there's a problem with your flooring installation. Customer satisfaction is incredibly important to us and we want you to be 100% Tapi with your new floor, so if that's not the case, please get in touch by calling the Tapi store dealing with your order (the details can be found on your fitting confirmation email). Alternatively, tell us what's wrong via the Submit A Request button below and one of our Customer Support team will be in touch asap.