Stores are open (except Wales) and our Home Visit service is available, with enhanced safety precautions. Please read about our Coronavirus Precautions.

Help Centre



Our stores are open across England and Scotland and are operating with an open door approach. You can pop in or book a store appointment for some dedicated time with our flooring specialists at a time that's convenient for you. For information about temporary store closures in Wales, please see our separate FAQ.

Rest assured, we will continue to put the safety of our customers and team first and we're confident that we have the right technology and processes in place to ensure this. 

In the meantime, we ask you to take care of yourself and your loved ones and we’ll see you all soon!

What safety measures have you taken to ensure a store visit is safe for me and my family?

Following a successful trial of safety measures, we are now operating an open door policy but will be restricting the number of customers in-store at all times. We'd ask that for the foreseeable future, customers try to restrict the number of people visiting a store together. This is for the continued safety of your family as well as our Tapi family. The staff member who invites you into the store will provide details of any measures specific to the store that you need to be aware of. Hand sanitisers will be available at the entrance and throughout the store, and we also have a working sink on our shop floor to provide regular cleaning after each customer visit. If you have any specific questions or require further information, please get in touch with our Customer Support team via or talk to us via our Live Chat service on the website.

Are there any restrictions for Tapi customers in Tier 3?

All Tapi stores in areas of England with Tier 3 restrictions remain open, and our home consultants and fitters are still permitted to visit your home as per the current government legislation. Rest assured, we're putting your safety first and have plenty of extra precautions in place whether you're visiting us in-store or whether we're visiting your home. We'll be wearing masks, sanitising our hands frequently, and adhering to social distancing guidelines throughout your appointment. Take a look at our Coronavirus page for the most up-to-date information.

Do I need to wear a face covering in a Tapi store?

It's now compulsory to wear a facemask in shops across the UK. If you're unable to come into a store, we offer Home Visit and Live Video Appointment services you may be interested in instead.

Is it safe to have a home visit?

We want you to feel completely safe when booking a Tapi Home Visit, so we're taking some extra safety precautions. All our home consultants will be equipped with PPE (face shield, mask, gloves and overshoes) and will be adhering to the 2 metre social distancing regulations. They also carry hand sanitisers in their vehicle and are instructed to use these before and after visiting a customer’s home. During the measuring stage, our home consultant will require the room to be empty of other individuals in order to complete the process safely. Unfortunately, we cannot accept cash during a home visit and would ask that any transactions are completed via our PDQ machine, which will be sanitised before it's handed over to you. If you have any concerns with your home visit, please feel free to call ahead of time to clarify how the process will work.

How do I arrange a home visit?

Our mobile showrooms are available throughout the UK. You can book an appointment online by visiting our Free Home Visit page and filling in your details. Someone will get back to you to arrange your appointment within 24 hours.

A home visit is the easiest way to choose your new floor. We'll bring the Tapi store to you with a knowledgeable flooring consultant who'll help provide a quotation, discuss styling options and highlight any fitting requirements. If you have any concerns over the safety of your home visit, please check out our other FAQs on the topic.

How will social distancing work with flooring installations going forward?

We have issued all our fitters with comprehensive instructions to ensure safe practices are maintained throughout the fitting process.

Before the visit, your fitter will call to confirm the appointment and outline the protocol they'll follow during their visit. Please let the fitter know in advance if anyone in your property is self-isolating or showing any symptoms of Covid. Anyone who enters your home will be regularly using hand sanitiser and wearing PPE (face shield, mask, gloves and overshoes) whilst undertaking your installation. You'll also need to adhere to the social distancing rule of 2 metres, and we ask that you leave the room while the fitter is working.

After you flooring has been installed, we ask that you pay the fitter via credit card or bank transfer and avoid payment via cash. Although we'd normally ask for a customer signature at the end of the installation to confirm your overall satisfaction with the work performed, we've requested a paperless service at the present time. Our fitter will instead ask if they can take a picture of the flooring in-situ. You may be asked if you are satisfied with the work to express this via a ‘thumbs up’ although the taken image should not include the customer’s face. You're at liberty to ask to see the image before the fitter leaves your premises.

What happens if I have to cancel my fitting appointment because I'm self-isolating?

Should you need to cancel your fitting due to you or someone else in your household self-isolating, please let us know as soon as possible. Call the store number on your fitting confirmation email to cancel your flooring installation appointment, or send an email to them if you're unable to get through. The fitter will also call in the morning on the day of your fitting or when they're on their way to check if anyone in the house is self-isolating, so don't worry if you discover you need to self-isolate just before your appointment.

Once your appointment has been cancelled, we'd suggest you call the store when you're ready for the fitting to take place and they can advise you of the next available appointment and book you in again.

How can I place an order?

Our stores are open across England, Wales and Scotland and have an open door approach, with controlled queues. Store appointments are now available and you can now book an appointment at your nearest Tapi store using Book a Store Appointment.

You can also call us to place an order on 03330 150 501, book a Home Visit or you can shop from home with a Live Video Appointment.

Are children allowed in Tapi stores?

Whilst we encourage customers to shop alone or in pairs, we understand that you may need to bring children with you. If you do, we ask that you keep them close at hand and please understand that if there are already a lot of people in the shop, we may have to ask you to return later. For your own convenience. you may be interested in our Home Visit and Live Video Appointment services.

I bought flooring on interest free credit and would like to enquire about a payment holiday. How do I do this?

We appreciate that current circumstances have been financially impactful, and you may want to adjust your outgoings for a short period of time. If you have been financially impacted by the Coronavirus outbreak, please contact Barclays Partner Finance or if you signed up to interest free credit after 20th July 2020, please get in touch with Hitachi Personal Finance directly.

Will you still uplift my old carpet?

Of course! Our trusted and experienced fitters offer a huge choice of additional services, and we can easily arrange these for you when you place your order with us. One of the most popular services at Tapi is our uplift and removal option, where we arrange for the fitter to take up your old flooring - and take it away too! Just ask for this service when you're ordering your new flooring at Tapi Carpets, and we'll give you a quote for this additional service and make arrangements if you're happy to go ahead. The cost for uplifting and removing your old carpet and underlay varies depending on how much old flooring needs to be removed and how easy it is to remove. The charge for this extra service is payable to the fitter on the day of fitting, and rest assured, the fitters will adhere to all the necessary safety precautions throughout.

Will you take my old flooring away?
Yes, we feel leaving you with the problem of disposing of your old floorcovering is not the Tapi way and especially in the current circumstances, this keeps you home and safe and not having to go out is an added benefit we as we have the capability of doing this for you.
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