January lockdown: Check local store details, book a telephone Appointment or Home Visit. Read our COVID Update & FAQs. Fitting continues.

Coronavirus

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Last updated: 5th January. Please check your local store information, grab an Appointment during Sale or book a Home Visit. Fittings continue as planned.

Rest assured, we will continue to put the safety of our customers and team first and we're confident that we have the right technology and processes in place to ensure this. 

In the meantime, we ask you to take care of yourself and your loved ones and we’ll see you all soon!

Are Tapi stores open in England?

Our doors might be closed to customers in England but we're open for business. Please check your local store information.

Fitting continues as planned during the lockdown.

Grab some time with one of our experts:

  • * Home Visits – our ‘store to your door’ service is fully operational and we’ll bring our large samples too, book now
  • * Appointments - book some time with the store team. During the lockdowns we'll convert this to a telephone consultation.
  • * Live Video Appointments – speak to our in-store experts from the comfort of your home, book now

You can get some preparation in with our: 

  • * Samples – you can order 3 free samples for delivery by Royal Mail in 7 working days
  • * Request a Quote – you can request a quote from any product page and the store will contact you with an estimate

And then you can also:

  • * Order by phone - call your nearest store
  • * Call & Collect - we will be open for collections, call your nearest store to order

Read about our Coronavirus Measures

Are Tapi stores open in Scotland?

Our doors might be closed to customers in Scotland but we're open for business. Please check your local store information.

Fitting continues as planned during lockdowns.

Grab some time with one of our experts:

  • * Home Visits – our ‘store to your door’ service is fully operational and we’ll bring our large samples too, book now
  • * Appointments - book some time with the store team. During the lockdowns we'll convert this to a telephone consultation.
  • * Live Video Appointments – speak to our in-store experts from the comfort of your home, book now

You can get some preparation in with our: 

  • * Samples – you can order 3 free samples for delivery by Royal Mail in 7 working days
  • * Request a Quote – you can request a quote from any product page and the store will contact you with an estimate

And then you can also:

  • * Order by phone - call your nearest store
  • * Call & Collect - we will be open for collections, call your nearest store to order

Read about our Coronavirus Measures

Are Tapi stores open in Wales?

Our doors might be closed to customers in Wales but we're open for business. Please check your local store information.

Fitting continues as planned during lockdowns.

Grab some time with one of our experts:

  • * Home Visits – our ‘store to your door’ service is fully operational and we’ll bring our large samples too, book now
  • * Appointments - book some time with the store team. During the lockdowns we'll convert this to a telephone consultation.
  • * Live Video Appointments – speak to our in-store experts from the comfort of your home, book now

You can get some preparation in with our: 

  • * Samples – you can order 3 free samples for delivery by Royal Mail in 7 working days
  • * Request a Quote – you can request a quote from any product page and the store will contact you with an estimate

And then you can also:

  • * Order by phone - call your nearest store
  • * Call & Collect - we will be open for collections, call your nearest store to order

Read about our Coronavirus Measures

I have a fitting date booked during local lockdowns, what happens now?

Our fitting services will continue as planned during local lockdowns. If you have a fitting booked in, this will take place as normal - there is no need to call the store. Call your nearest store to place your order and get a fitting booked in.

How can I place an order during lockdown?

Our helpful team are still working in-store and are ready to take orders by phone during local lockdowns. Click here to find the phone number of your nearest store. You can also call us to place an order on 03330 150 501, book a Home Visit or you can shop from home with a Live Video Appointment.

I had a store appointment booked during lockdown, what should I do?

If you were due to come into one of our stores in that is in a lockdown area for an appointment during lockdown, this will now be done over the phone instead. However, if you'd prefer to speak to someone face to face, you could choose to have a Live Video Appointment instead, or you could Book a Home Visit and we'll bring all our samples to your door and measure up while we're there.

Can I still have a Home Visit during lockdown?

Our ‘store to your door’ service is running as normal during lockdown, with extended opening hours. One of our knowledgeable flooring consultants will arrive at your home laden with our collection of large flooring samples to help provide a quotation, discuss styling options and highlight any fitting requirements. Rest assured, we'll be adhering to social distancing rules and wearing PPE throughout your appointment. If you have any concerns over the safety of your home visit, please check out our other FAQs on the topic.

You can book an appointment online by visiting our Free Home Visit page and filling in your details.

Is it safe to have a Home Visit?

We want you to feel completely safe when booking a Tapi Home Visit, so we're taking some extra safety precautions. All our home consultants will be equipped with PPE (face shield, mask, gloves and overshoes) and will be adhering to the 2 metre social distancing regulations. They also carry hand sanitisers in their vehicle and are instructed to use these before and after visiting a customer’s home. During the measuring stage, our home consultant will require the room to be empty of other individuals in order to complete the process safely. Unfortunately, we cannot accept cash during a home visit and would ask that any transactions are completed via our PDQ machine, which will be sanitised before it's handed over to you. If you have any concerns with your home visit, please feel free to call ahead of time to clarify how the process will work.

What safety measures have you taken to ensure a store visit is safe for me and my family?

Following a successful trial of safety measures, we are now operating an open door policy but will be restricting the number of customers in-store at all times. We'd ask that for the foreseeable future, customers try to restrict the number of people visiting a store together. This is for the continued safety of your family as well as our Tapi family. The staff member who invites you into the store will provide details of any measures specific to the store that you need to be aware of. Hand sanitisers will be available at the entrance and throughout the store, and we also have a working sink on our shop floor to provide regular cleaning after each customer visit. If you have any specific questions or require further information, please get in touch with our Customer Support team via info@tapi.co.uk or talk to us via our Live Chat service on the website.

Do I need to wear a face covering in a Tapi store?

It's now compulsory to wear a facemask in shops across the UK. If you're unable to come into a store or are exempt from wearing a mask, we offer Home Visit and Live Video Appointment services that you may be interested in instead. Enjoy the same 5-star service from our brilliant and helpful flooring experts, but from the comfort and safety of your own home.

How do I arrange a Home Visit?

Our mobile showrooms are available throughout the UK. You can book an appointment online by visiting our Free Home Visit page and filling in your details. Someone will get back to you to arrange your appointment within 24 hours (please allow a bit more time over Christmas).

A home visit is the easiest way to choose your new floor. We'll bring the Tapi store to you with a knowledgeable flooring consultant who'll help provide a quotation, discuss styling options and highlight any fitting requirements. If you have any concerns over the safety of your home visit, please check out our other FAQs on the topic.

Can I collect my order from the store during lockdown?

As per the government guidelines, Tapi stores are allowed to stay open for customer collections only, so call your nearest store to order now and collect later.

Are children allowed in Tapi stores?

Whilst we encourage customers to shop alone or in pairs, we understand that you may need to bring children with you. If you do, we ask that you keep them close at hand and please understand that if there are already a lot of people in the shop, we may have to ask you to return later. For your own convenience, you may be interested in our Home Visit and Live Video Appointment services.

Do you offer online video appointments?

Yes, we do! Book a Live Video Appointment to speak to one of our in-store flooring experts from the comfort of your home.

Can I still get my room measured during local lockdowns?

Good news - we’re still able to offer our free measuring service during lockdown, so call your nearest store to book your appointment and we'll come and measure your room. If you've already ordered, we'll still come and do our measurement checks as planned, all the while adhering to social distancing rules and wearing PPE during our visit.

How will social distancing work with flooring installations going forward?

We have issued all our fitters with comprehensive instructions to ensure safe practices are maintained throughout the fitting process.

Before the visit, your fitter will call to confirm the appointment and outline the protocol they'll follow during their visit. Please let the fitter know in advance if anyone in your property is self-isolating or showing any symptoms of Covid. Anyone who enters your home will be regularly using hand sanitiser and wearing PPE (face shield, mask, gloves and overshoes) whilst undertaking your installation. You'll also need to adhere to the social distancing rule of 2 metres, and we ask that you leave the room while the fitter is working.

After you flooring has been installed, we ask that you pay the fitter via credit card or bank transfer and avoid payment via cash. Although we'd normally ask for a customer signature at the end of the installation to confirm your overall satisfaction with the work performed, we've requested a paperless service at the present time. Our fitter will instead ask if they can take a picture of the flooring in-situ. You may be asked if you are satisfied with the work to express this via a ‘thumbs up’ although the taken image should not include the customer’s face. You're at liberty to ask to see the image before the fitter leaves your premises.

What happens if I have to cancel my fitting appointment because I'm self-isolating?

Should you need to cancel your fitting due to you or someone else in your household self-isolating, please let us know as soon as possible. Call the store number on your fitting confirmation email to cancel your flooring installation appointment, or send an email to them if you're unable to get through. The fitter will also call in the morning on the day of your fitting or when they're on their way to check if anyone in the house is self-isolating, so don't worry if you discover you need to self-isolate just before your appointment.

Once your appointment has been cancelled, we'd suggest you call the store when you're ready for the fitting to take place and they can advise you of the next available appointment and book you in again.

How can I request a quote?

If you've decided to use lockdown to start your flooring project, you can request a quote from any product page and your nearest Tapi store will contact you with an estimate. We can also arrange to fit your new flooring and remove your old one, so we can include those extra services in your quote as well.

How can I order a sample?

Our sample service is still running throughout lockdown, and you can order 3 free samples from our website to be delivered by Royal Mail in 3-5 working days. Click here to order your flooring samples.

Will you still uplift my old carpet?

Of course! Our trusted and experienced fitters offer a huge choice of additional services, and we can easily arrange these for you when you place your order with us. One of the most popular services at Tapi is our uplift and removal option, where we arrange for the fitter to take up your old flooring - and take it away too! Just ask for this service when you're ordering your new flooring at Tapi Carpets, and we'll give you a quote for this additional service and make arrangements if you're happy to go ahead. The cost for uplifting and removing your old carpet and underlay varies depending on how much old flooring needs to be removed and how easy it is to remove. The charge for this extra service is payable to the fitter on the day of fitting, and rest assured, the fitters will adhere to all the necessary safety precautions throughout.

Will you take my old flooring away?

Yes, we feel leaving you with the problem of disposing of your old flooring is not the Tapi way, especially in the current circumstances. To keep you safe, we're happy to take your old flooring away so there's no need for you to go out unnecessarily.

I bought flooring on interest free credit and would like to enquire about a payment holiday. How do I do this?

We appreciate that current circumstances have been financially impactful, and you may want to adjust your outgoings for a short period of time. If you have been financially impacted by the Coronavirus outbreak, please contact Barclays Partner Finance or if you signed up to interest free credit after 20th July 2020, please get in touch with Hitachi Personal Finance directly.

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