All Tapi stores are open! Pop into your local store, grab an Appointment or book a Home Visit. Read our COVID Update.

Coronavirus

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Last updated: 19th July.  All our stores are open. Please check your local store information. Grab an Appointment or book a Home Visit. Fitting services are fully operational.

Rest assured, we will continue to put the safety of our customers and team first and we're confident that we have the right technology and processes in place to ensure this. 

In the meantime, we ask you to take care of yourself and your loved ones and we’ll see you all soon!

Are Tapi stores open?

All our stores are open. Please check your local store information.

Fitting services are fully operational.

Grab some time with one of our experts:

  • * Home Visits – our ‘store to your door’ service is fully operational and we’ll bring our large samples too, book now
  • * Appointments - beat the rush and book some time with your local Tapi team.
  • * Live Video Appointments – speak to our in-store experts from the comfort of your home, book now

You can get some preparation in with our: 

  • * Samples – you can order 3 free samples for delivery by Royal Mail in a few working days
  • * Request a Quote – you can request a quote from any product page and the store will contact you with an estimate

And then you can also:

  • * Order by phone - call your nearest store
  • * Call & Collect - we will be open for collections, call your nearest store to order

Read about our Coronavirus Measures

Is it safe to have a Home Visit?

We want you to feel completely safe when booking a Tapi Home Visit, all our home consultants will continue to wear a face mask. They also carry hand sanitisers in their vehicle and are instructed to use these before and after visiting a customer’s home. Unfortunately, we cannot accept cash during a home visit and would ask that any transactions are completed via our PDQ machine, which will be sanitised before it's handed over to you. If you have any concerns with your home visit, please feel free to call ahead of time to clarify how the process will work.

What safety measures have you taken to ensure a store visit is safe for me and my family?

Hand sanitisers will be available at the entrance and throughout the store, and we also have a working sink on our shop floor to provide regular cleaning after each customer visit. Although social distancing rules have been relaxed, we may sometimes restrict the number of customers in store to ensure a pleasant shopping environment for everyone. If you have any specific questions or require further information, please get in touch with our Customer Support team via [email protected] or talk to us via our Live Chat service on the website.

Do I need to wear a face covering in a Tapi store?

We strongly advise customers visiting our stores in England to wear a mask, and have asked our colleagues to continue doing so. In Scotland and Wales, masks remain a legal requirement whilst visiting stores. If you're unable to come into a store, we offer Home Visit and Live Video Appointment services that you may be interested in instead. Enjoy the same 5-star service from our brilliant and helpful flooring experts, but from the comfort and safety of your own home.

How do I arrange a Home Visit?

Our mobile showrooms are available throughout the UK. You can book an appointment online by visiting our Free Home Visit page and filling in your details. Someone will get back to you to arrange your appointment within 24 hours (please allow a bit more time over Christmas).

A home visit is the easiest way to choose your new floor. We'll bring the Tapi store to you with a knowledgeable flooring consultant who'll help provide a quotation, discuss styling options and highlight any fitting requirements. If you have any concerns over the safety of your home visit, please check out our other FAQs on the topic.

Do you offer online video appointments?

Yes, we do! Book a Live Video Appointment to speak to one of our in-store flooring experts from the comfort of your home.

What happens if I have to cancel my fitting appointment because I'm self-isolating?

Should you need to cancel your fitting due to you or someone else in your household self-isolating, please let us know as soon as possible. Call the store number on your fitting confirmation email to cancel your flooring installation appointment, or send an email to them if you're unable to get through. The fitter will also call in the morning on the day of your fitting or when they're on their way to check if anyone in the house is self-isolating, so don't worry if you discover you need to self-isolate just before your appointment.

Once your appointment has been cancelled, we'd suggest you call the store when you're ready for the fitting to take place and they can advise you of the next available appointment and book you in again.

How can I request a quote?

If you've decided to use lockdown to start your flooring project, you can request a quote from any product page and your nearest Tapi store will contact you with an estimate. We can also arrange to fit your new flooring and remove your old one, so we can include those extra services in your quote as well.

How can I order a sample?

Our sample service is still running throughout lockdown, and you can order 3 free samples from our website to be delivered by Royal Mail in 3-5 working days. Click here to order your flooring samples.

Will you still uplift my old carpet?

Of course! Our trusted and experienced fitters offer a huge choice of additional services, and we can easily arrange these for you when you place your order with us. One of the most popular services at Tapi is our uplift and removal option, where we arrange for the fitter to take up your old flooring - and take it away too! Just ask for this service when you're ordering your new flooring at Tapi Carpets, and we'll give you a quote for this additional service and make arrangements if you're happy to go ahead. The cost for uplifting and removing your old carpet and underlay varies depending on how much old flooring needs to be removed and how easy it is to remove. The charge for this extra service is payable to the fitter on the day of fitting, and rest assured, the fitters will adhere to all the necessary safety precautions throughout.

Will you take my old flooring away?

Yes, we feel leaving you with the problem of disposing of your old flooring is not the Tapi way, especially in the current circumstances. To keep you safe, we're happy to take your old flooring away so there's no need for you to go out unnecessarily.

I bought flooring on interest free credit and would like to enquire about a payment holiday. How do I do this?

We appreciate that current circumstances have been financially impactful, and you may want to adjust your outgoings for a short period of time. If you have been financially impacted by the Coronavirus outbreak, please contact Barclays Partner Finance or if you signed up to interest free credit after 20th July 2020, please get in touch with Hitachi Personal Finance directly.

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