Our Stores, Fitting Service and Home Visit Service are temporarily closed. You can request Samples online and Order Direct by calling 03330 150 501. See our FAQs.

Help Centre

Coronavirus

With the safety of our customers and teams a priority, we’ve taken the very difficult decision to temporarily close our stores.

We have received lots of requests for advice and further information and we have added appropriate responses to these questions below which we hope will be of use. 

In the meantime, we ask you to take care of yourself and your loved ones and we’ll see you all soon!

Is my fitting going ahead now your stores are closed?

Due to our temporary closure following government guidelines,  we’re unable to fulfil your fitting appointments at the moment.   We’re contacting anyone affected by this and as soon as we’re allowed to reopen,  we’ll get back in touch to rearrange you’re fitting date.

Thanks for your patience and understanding.

Tapi Stores Temporarily Closed

All Tapi stores are now temporarily closed.  Any fitting appointment or home visits which were arranged and due to take place between 24th March and for 3 weeks thereafter are postponed.  Our store colleagues will get in touch with you upon re-opening to re-arrange these appointments at a convenient time for you.

Thank you for your patience during these exceptional circumstances. 

I’ve had my fitting appointment cancelled, when will it happen now?

We’ll be in touch just as soon as we’re allowed to open our stores and get your new fitting date rescheduled. 

Will my fitting be prioritised once you re open?

Of course! We’ll prioritise all fittings and will endeavour to get your new flooring fitted as soon as we can.

Is my Free Home Visit appointment still going ahead?

We’re currently postponing your home visit appointment for everyone’s safety. Our teams will call you in the next couple of days to cancel and we’ll get back to you to reschedule as soon as we’re back up and running.

Can I still book a Free Home Visit?

We’re not making any new appointments right now but do call us or book online as soon as we’re back open and we’ll be round in a jiffy!

Will you deliver my flooring?

Our stores are currently closed and as all non-essential travel has been prohibited, we’re unable to deliver your flooring to you right now, but please don’t worry we’re keeping it safe and sound and we’ll be in touch as soon as we’re able to open.

Can I collect my flooring?

As all non-essential travel has been prohibited and our stores are currently closed, collection is unavailable, but please don’t worry we’re keeping it safe and sound and we’ll be in touch as soon as we’re able to open.

I’d like to request a refund

As a consequence of our temporary closure, we are not able to perform refunds at present. If you would like to pursue this course of action, please get in touch with us once we have re-opened and we can discuss that status of your order, if one has been placed. We appreciate your patience during these exceptional circumstances.

Will you store my flooring for me?

We’re keeping your flooring safe and sound and we’ll be in touch as soon as we’re able to open.

Can I still order samples?

Absolutely, our sample service is still up and running! If you find your dream floor and would like to place an order just contact our order direct line on 03330 150 501 and one of our super knowledgeable advisors will be happy to help.

How can I place an order?

Please call us on 03330 150 501 and our super friendly and experienced advisors will be delighted to help.

How do I get in touch?

Our FAQ’s are here to help, however, if you aren’t able to find what you’re looking for, please use the contact methods below and we’ll get back to you as soon as we are able to.

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