Customer obsession
This value underpins everything that we do. We want to delight our customers at every step of their journey and offer flawless fitting and aftercare. We won’t stop until our customers are delighted.
People
We believe that people make great businesses and that’s why we’re focussed on ensuring that we have a remarkable team of experts in every field. We’re always looking for charismatic and customer focused people across the business to help us grow, innovate and delight.
Disrupt and improve
Retail often lacks personality and we founded Tapi Carpets and Floors to change this. We do things differently by focusing on the senses, creating light and airy showrooms that are a pleasure to shop in. We’re never content with where we are though and were always striving to improve so that we can offer our customers what they want, in any way they want.
Advise, don’t sell
We’re determined to ensure every customer finds their dream floor. A cosy carpet really can make a house a home and we expect our colleagues to listen to our customer’s needs and offer non-pushy, impartial advice that is guaranteed to delight them. We’ll keep on top of trends and ensure we have the best collection to suit everyone.
Value
We want to prove that amazing customer service and an industry leading store environment doesn’t cost more. We are proud to be the best on price as well as service. Offering our customers choice and service at a price that’s lower than they expected!
