Terms & Conditions

Welcome to our Terms and Conditions of Tapi Carpets.

Promotions explained

Free underlay and free fitting with selected carpets

Choose an appropriate amount of Tapi carpet underlay free with selected identified carpets. Free fitting available. The equivalent cost of fitting will be shown as a discount from your total flooring order and has no cash alternative or value. You will have to pay the fitter directly the discounted amount upon satisfactory completion of the fitting as specified on the invoice. £29.99 delivery and care service charges apply. Not valid in conjunction with any other offers.

Acceptance of the use of Tapi Carpets & Floors Terms and Conditions

Your access to and use of Tapi Carpets & Floors is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

Credit card details

Tapi Carpets & Floors will never ask for your credit card details and we advice our customers to not enter their credit cards details on Tapi Carpets & Floors website or by submitting such details in any other form.

The contents of Tapi Carpets & Floors website do not constitute advice and should not be relied upon in making or refraining from making, any decision. All material contained on Tapi Carpets & Floors is provided without any or warranty of any kind. You use the material on Tapi Carpets & Floors at your own discretion.

Change of use

Tapi Carpets & Floors reserves the right to change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Tapi Carpets & Floors shall not be liable to you for any such change or removal and change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

Tapi Carpets & Floors Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Tapi Carpets & Floors or otherwise used by Tapi Carpets & Floors as permitted by law In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk. Any party wishing to link to this website is entitled to do so provided that the conditions below are observed: you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing; you do not misrepresent your relationship with this website; and the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party. By linking to this Website in breach of our terms, you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.

Disclaimers and limitation of liability

The Website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, Tapi Carpets & Floors will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website. Tapi Carpets & Floors makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Tapi Carpets & Floors for death or personal injury as a result of the negligence of Tapi Carpets & Floors or that of its employees or agents.


You agree to indemnify and hold Tapi Carpets & Floors and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Tapi Carpets & Floors arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.


If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.


If you breach these Conditions of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Use.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the England courts.

We’ll beat any quote

We aim to always offer you a highly competitive price on all our carpets, vinyl, luxury vinyl tiles or planks and laminate. That’s why we pledge to beat any quote for the exact same, identical products. If you find a high street shop offering a lower totally fitted price for a purely identical carpet, vinyl, luxury vinyl tiles or planks or laminate, underlay and accessories, with the same high level of service, just bring us the quote, we’ll check it and beat it! If you find a high street shop offering a lower totally fitted price for a purely identical carpet, vinyl, luxury vinyl tiles or planks or laminate, underlay and accessories, with the same high level of service, we'll lower our price to beat your quotation. Some high street competitors have a different nationwide shop price to their online price; Tapi Carpets & Floors only sell from a physical shop and not online, so we match our prices to the competitor’s physical shop price only. We also know that some high street competitors have a lower price in specific shops. Where these shops are within 10 miles of a Tapi Carpets & Floors branch, we'll lower our price to beat your quotation.

Wear guarantee on every carpet, vinyl, luxury vinyl and laminate

Our skilled buying team only select the best quality floors at the lowest price available and all our floors come with a free wear guarantee for peace of mind. Some of our floors carry up to 20 years wear guarantee! The ‘Free Wear Guarantee’ guarantees your carpet or flooring will not wear out within the stated number of years on the product. However the appearance may deteriorate or vary from family to family depending on your usage, demands and care. If you are not entirely satisfied, please return to your store of purchase with your invoice and receipt, and we will visit your property to assess the condition of your floor.

10 year ‘fitting satisfaction’ guarantee on carpet

Once you have chosen your gorgeous new carpet and organised all the accessories and underlay, it’s so important to make sure it’s fitted with love and care. If you have purchased your carpet, accessories and underlay from us, along with our Delivery & Care Package and let us arrange your fitter, then you will qualify for the 10 year fitting satisfaction guarantee. The ‘10 year fitting guarantee’ only applies with the full purchase of the Delivery & Care Package, carpet, accessories and underlay is made with Tapi Carpets and Floors and when your fitting service is arranged through Tapi Carpets and Floors with one of our recommended fitters. In this instance you qualify for the ‘10 year fitting guarantee’ and we will guarantee your satisfaction for 10 years from the date on your invoice. Please keep your receipt for proof of purchase. Carpet must stay in the original location and not be moved or tampered with and should be used only according to our recommendations.

Fitter’s Admin

We act as agents for independent self-employed floorcovering installers. Our ‘Fitting Admin’ is charged at 30p per m2. The Fitting Admin includes: Introduction to a flooring fitting specialist and arranging for one of these to fit your purchase under a separate agreement between you and them. It also includes monitoring fitting standards and arranging a pre-cut service to aid efficient and speedy ‘in home’ installation, storage for up to 8 weeks and on the rare occasion of a complaint regarding the fitting Tapi will manage the complaint between yourself and the fitter. We retain full responsibility for the products and services we supply and will act as an intermediary between you and the deliverer/installer should any liability arise from delivery and/or installation.

The Tapi Delivery & Care Package

Our £29.99 delivey & care package is a touch of tender loving care for your new floor. It covers the cost of preparing, packing and delivering your new floor plus, removing and replacing a reasonable amount of empty furniture, removing offcuts and disposing of them plus a complementary tidy up and vacuum after fitting, making sure you can sit back, relax and enjoy! 

£10 for an vinyl flooring fitted in a room 6m2 and smaller  

Insurance Consultation Fee

We're happy to help with your insurance quote We charge a fee of £50 for this service which is fully redeemable if you choose to order your new flooring with Tapi.

Interest Free Credit

Go on! Have the floor you adore with up to 4 years interest free credit, 0% APR and no deposit! Tapi Carpets & Floors can offer interest free options from Barclays Partner Finance on all purchases £500 or over. It's quick and easy and you'll have a decision in minutes!

You can choose to spread your payments across either 12, 24, 36 or 48 months interest free instalments. This does not include the cost of fitting your flooring as this work is carried out by 3rd parties.

Credit is subject to application and Status. Tapi Carpets & Floors Ltd. acts as a credit broker and not the lender.

  • Applicant must be 18 years or over on application date
  • In permanent UK residence – minimum of 3 years
  • In regular permanent employment working a minimum of 16 hours per week (includes students)
  • Retired from regular employment. Minimum age 50
  • Not working through disability
  • Self employed.

Terms and conditions apply. Offer excludes the cost of fitting the floor. £500 minimum order value. No Deposit.

Tapi Carpets & Floors Limited, Registered Office: 1a Spur Road, Orpington, Kent BR6 0PH, Registered No: 09247255, acts as a credit broker and not the lender. Barclays Partner Finance is the only lender. Tapi Carpets & Floors Limited only offers financial products from Barclays Partner Finance. Barclays Partner Finance acts as the lender. Barclays Partner Finance is a trading name of Clydesdale Financial Services Ltd a wholly owned subsidiary of Barclays Bank PLC. Clydesdale Financial Services Limited is authorised and regulated by the Financial Conducts Authority. (Financial Services Register Number 311753). Registered in England. Registered No: 2901725. Registered Office: 1 Churchill Place, London E14 5HP.

Our contact details

Our Office Address:
1st Floor
1a Spur Road
01689 886888

For any further information please email info@tapi.co.uk Tapi Carpets & Floors Team

Our light and airy showrooms are brimming with modern ideas and inspiration. Our Tapi flooring specialists are ready to welcome you and guide you to the carpet or flooring of your dreams, all at a price that is lower than you’d expect!

See the full store list
Tapi carpet store exterior

We’ll bring our full carpet and flooring collection to you. Our home consultants can help you choose your style, test your sub floor, measure, plan and give you a full, no obligation quote absolutely free!

tapi carpets and floors free home visit