Terms & Conditions

Online Terms & Conditions

Welcome to our General Terms and Conditions of Tapi Carpets.

Acceptance of the use of Tapi Carpets & Floors Terms and Conditions

Your access to and use of Tapi Carpets & Floors is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

Legal advice

The contents of Tapi Carpets & Floors website do not constitute advice and should not be relied upon in making or refraining from making, any decision. All material contained on Tapi Carpets & Floors is provided without any or warranty of any kind. You use the material on Tapi Carpets & Floors at your own discretion.

Change of use

Tapi Carpets & Floors reserves the right to change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Tapi Carpets & Floors shall not be liable to you for any such change or removal and change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

Links to third party websites

Tapi Carpets & Floors Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.


All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Tapi Carpets & Floors or otherwise used by Tapi Carpets & Floors as permitted by law In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

Links to and from other websites

Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk. Any party wishing to link to this website is entitled to do so provided that the conditions below are observed: you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing; you do not misrepresent your relationship with this website; and the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party. By linking to this Website in breach of our terms, you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.

Disclaimers and limitation of liability

The Website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, Tapi Carpets & Floors will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website. Tapi Carpets & Floors makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Tapi Carpets & Floors for death or personal injury as a result of the negligence of Tapi Carpets & Floors or that of its employees or agents.


You agree to indemnify and hold Tapi Carpets & Floors and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Tapi Carpets & Floors arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.


If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.


If you breach these Conditions of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Use.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the England courts.

Home Visits

We don’t charge for a home visit even if it’s for an insurance quote or similar. All we’d like to know is whether you’re intending to buy flooring in the future.

We’ll beat any quote

One of the many ways we like to spread a bit of Tapiness is by ensuring our customers receive excellent service, at the best price for a beautifully fitted new carpet flooring. That’s why we pledge to beat any ‘totally fitted/on the floor’ bespoke carpet quote from another multiple retailer.

All items within the competitor quote need to be for the exact same carpet, underlay and accessories with identical product specifications including weight, dimensions and available widths, so we can compare apples with apples. Many retailers, including Tapi, rename the collections we sell, so if you’re able to provide us the with the manufacturer product names or a sample, this will really help us to check if we have the exact same carpet, underlay and accessories within our collections. 

Our pledge is valid for 14 days after your order is confirmed.

Manufacturing tolerances


All carpets are cut at 10cm intervals with a minimum order length of 1 metre. All sizes are approximate and manufactured within a tolerance of plus or minus 1.25% in accordance with British Standard BS3655. If your room is close to the nominal width of the carpet, please allow for extra in case a join is required.


All vinyl flooring is cut at 10cm intervals with a minimum order length of 1 metre. All sizes are approximate and manufactured within a tolerance of plus or minus 1.25% in accordance with British Standard BS3655. If your room is close to the nominal width of the vinyl please allow extra material.

Wear guarantee on every carpet, vinyl, luxury vinyl and laminate

Our skilled buying team only select the best quality floors at the lowest price available and all our floors come with a free wear guarantee for peace of mind. Some of our floors carry up to 20 years wear guarantee! The ‘Free Wear Guarantee’ guarantees your carpet or flooring will not wear out within the stated number of years on the product. However the appearance may deteriorate or vary from family to family depending on your usage, demands and care. If you are not entirely satisfied, please return to your store of purchase with your invoice and receipt, and we will visit your property to assess the condition of your floor.

10 year ‘fitting satisfaction’ guarantee on carpet

Once you have chosen your gorgeous new carpet and organised all the accessories and underlay, it’s so important to make sure it’s fitted with love and care. If you have purchased your carpet, accessories and underlay from us, along with our Delivery & Care Package and let us arrange your fitter, then you will qualify for the 10 year fitting satisfaction guarantee. The ‘10 year fitting guarantee’ only applies with the full purchase of the Delivery & Care Package, carpet, accessories and underlay is made with Tapi Carpets and Floors and when your fitting service is arranged through Tapi Carpets and Floors with one of our recommended fitters. In this instance you qualify for the ‘10 year fitting guarantee’ and we will guarantee your satisfaction for 10 years from the date on your invoice. Please keep your receipt for proof of purchase. Carpet must stay in the original location and not be moved or tampered with and should be used only according to our recommendations.

Fitting Arrangement Service 

Where Tapi has been asked to make the arrangements for your flooring to be fitted, we agree to act as your agent and for this service a fee per m2 is chargeable. This service includes: introduction to a flooring fitting specialist and arranging the installation of your purchase under a separate contractual agreement between you and them. It also includes monitoring fitting standards, arranging a pre-cut service to aid an efficient and speedy ‘at home installation’, and on the rare occasion of a complaint being raised regarding the fitting, Tapi will manage the complaint between yourself and the fitting partner.

We retain responsibility for the products and service Tapi supplies and will act as intermediary between you and the deliverer/ installer should any liability arise from delivery and installation where Tapi made the introduction to the fitter.

The Tapi Delivery & Care Package

We keep our prices low by being transparent and not building costs into the overall price of your carpet of flooring. 

The All Inclusive Delivery & Care package includes delivery, removing and replacing a reasonable amount of empty furniture, removing and disposing of all offcuts plus a complementary tidy up and vacuum. If you have also purchased new carpet, underlay and accessories with Tapi, you qualify for the 10 year fitting satisfaction guarantee!

This means we will guarantee you are satisfied with your fitting for 10 years from the date on your invoice. Please keep your receipt as proof of purchase. Carpet must stay in the original location and not be moved or tampered with and should only be used according to our recommendations.

Furniture & Home Improvement Ombudsman

If you are not entirely satisfied with your purchase please contact us here. We will try to resolve any issues that you have as quickly as possible and if necessary, we will explain how to follow our complaints procedure.

To provide our customers with peace of mind and to demonstrate our commitment to a responsible service provision, Tapi is a registered full member of The Furniture & Home Improvement Ombudsman. The Furniture & Home Improvement Ombudsman is an independent not-for-profit organisation which raises standards and is approved by the government to provide alternative dispute resolution services. We follow their Code of Practice which provides our customers with additional protection if things go wrong. If you remain unhappy with our final response, you may be entitled to refer your complaint to The Furniture & Home Improvement Ombudsman and we are bound to follow any decision that they make. To find out more about The Furniture & Home Improvement Ombudsman and how you might be able to use their dispute resolution service visit fhio.org or telephone 0333 241 3209.

For further information, please refer to the alternative dispute resolution service consumer guide.

Interest Free Credit

Go on! Have the floor you adore with up to 3 years interest free credit, 0% APR and no deposit! Tapi Carpets & Floors can offer interest free options from Novuna Personal Finance on all purchases £500 or over. It's quick and easy and you'll have a decision in minutes!

You can choose to spread your payments across either 6, 12, 24 or 36 months interest free instalments. This does not include the cost of fitting your flooring as this work is carried out by 3rd parties.

Credit is subject to application and Status. Tapi Carpets & Floors Ltd. acts as a credit broker and not the lender.

Eligibility Criteria

  • Minimum age of 18 years.
  • UK Resident of more than 12 months.
  • Own a personal bank account from which a Direct Debit can be taken.
  • Permanent employment, working a minimum of 16 hours per week.
  • Self employed
  • Retired person
  • On disability allowance
  • A registered carer
  • Unemployed & ‘house person’ (with consent of co-habiting working partner).


Terms and conditions apply. Offer excludes the cost of fitting the floor. £750 minimum order value. No Deposit.

Subject to status and affordability. Terms and Conditions apply. Tapi Carpets & Floors Ltd Firm Ref No. 706358. Registered Office: 1a Spur Road, Orpington, Kent, BR6 0PH, Registered No: 09247255 trading as Tapi Carpets is a credit broker for the purpose of introducing credit provided by the lender Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC. Authorised and Regulated by the Financial Conduct Authority.

Our contact details

Our Office Address:
1st Floor
1a Spur Road
01689 886888

For any further information please email [email protected] Tapi Carpets & Floors Team